PokerStars Offers One of the Best Customer Support Structures in the Business. Get 24/7 Help with All Your Online Poker Issues Now. Find out more information.
Contact us. If you've got questions, the fastest way to get answers is through our Help Bot, Stella. If Stella isn't available where you are, you can always reach us via our Contact Support form. Help Bot. Go to the 'Help' section of our website. If Stella is available, you'll see a green bubble icon in the bottom right-hand corner of your screen.
When you're seated at a table, select the Chat tab and type your messages in the field below. Just hit Enter and your message will appear at the table. If you're using a mobile, tap the chat box which will then expand on the screen and allow you to type your messages. There are certain restrictions in place to ensure players are not distracted:
Chat rules and guidelines. Report chat issues. Chat at the tables. Reporting verbal abuse and/or stalking in the chat. Reinstate chat visibility (desktop) Chat rules during play. Let other players know that your chat has been deactivated. Table chat responsibility. Automated chat monitor tool.
When reporting chat violations, keep in mind that: Your report will be reviewed by Chat Specialists, so make sure you choose the appropriate category and sub-category within the Contact Form. For other issues, choose other categories. When reviewing chat, we review the chat of all players and then respond accordingly.
See if you have the livechat option i the help-contact options on the pokerstars software.Usually pokerstars respond in 3-14 days with whatever inquiry I have for them .If this doesnt work maybe ...
Contact Poker Stars customer support at phone number. Call or write an email to resolve Poker Stars issues. Visit the company website www.pokerstars.com or live chat for more information.
You can contact us anytime via our 24/7 Live Chat feature. To access Live Chat, log in to your account and go to: Website/Mobile: Account → Help → Contact Us; Desktop: Help → Contact Us; Once you're there, choose a category and a sub-category that best describes the reason for your contact and our operators will be able to assist with your query.